Sony is removing Cyberpunk 2077 from the PlayStation Store and providing full refunds for those who purchased the game from the digital marketplace, the company said on Thursday. If you want to start the refund process now, Sony says to visit this site and sign in to your PlayStation account to send a request.
However, later on, Thursday evening, Sony said that some users were aware of issues” had access to the refund form. If you see problems, you might want to try again later.
Cyberpunk 2077 has already been excluded from the PlayStation Store, and the game does not appear on the online version of the store in the quest for “Cyberpunk 2077.” After an older, online listing of links to the game, it will display its store page, but with the option of listing it only.
Players have discovered that Cyberpunk 2077, which has only been out for a little more than a week has been riddled with bugs. And although the game looks and performs well in backward compatibility mode on the PS5, it’s prone to routine crashes and a range of visual distractions. However the game fares even worse on PS4—Eurogamer reported poor performance, low frame rate, and pop-in texture.
Sony’s change comes only days after Cyberpunk 2077 developer CD Projekt Red said people unhappy with their purchase on the PS4 or Xbox One should ask for a refund. However because of Sony’s strict refund policy, many of those who purchased digital copies of the game from the PlayStation Store were unable to get refunds. (Players who purchased the Xbox One version of the game reported better luck with Microsoft’s more generous refund policy.)
CD Projekt Red has posted a note to its investor’s website that reveals Sony’s decision, stating
It’s not clear when Sony expects to return Cyberpunk to the PlayStation Store in 2077; the company states that the game will be unavailable in its digital format “until further notice.” It’s also not clear if Microsoft plans to similarly yank the game from its digital storefront or give full refunds. Microsoft did not respond immediately to a request for comments.
CD Projekt Red is dedicated to releasing updates to boost Cyberpunk 2077. The company has already issued a post-launch update, and in a December 13th tweet, the studio said another update is “coming within the next 7 days.” More substantial patches are scheduled for January and February. “Together these should solve the most prominent problems that gamers face on the last-gen consoles,” the company said.